At the Duty Gear Store, we are always willing and ready to help our customers complete orders or answer questions. However, our talented customer service team isn’t available 24/7. For this reason, we have created a list of frequently asked questions and provided the answers below. We hope by doing this, you can find the answers you need to help you buy discount tactical and duty gear any time of day or night.
Do you accept returns?
Yes, we do. However, to qualify for a return, you must contact our customer service department for an #RMA and follow the guidelines for returns and exchanges. Please see our return and shipping policy for details regarding our returns.
Do military or law enforcement officials receive discounts
At the Duty Gear Store, we make it our business to support the first responder, military, and tactical communities. For this reason, all items in our store are discounted up front.
How do I get free shipping?
We are proud to offer free shipping on all orders over $150. To qualify for free shipping, your order must total at least $150 after all coupons and promotions.
Can I order backordered items?
Yes, we accept orders on backordered items.
How long will it take to receive my backordered item?
Backordered items usually take two to four weeks to receive. The time it takes your order to reach your destination can vary. However, you can contact us at any time to receive an estimate as to when your order will be received.